Choosing the right product

Send us the product link and tell us what you need it to do. We can help you check the listed dimensions, specifications, included accessories and model compatibility. For powered tools and electronics, check voltage, battery and charger requirements before ordering.

Order and delivery enquiries

Include your order number when asking about an order, delivery address or tracking update. If you need to change or cancel an order, contact us promptly. We will check its status; changes may no longer be possible once dispatch has started.

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Something is not right

1. Contact us with your order details and a description of the issue.
2. Include the product model and photos or a short video if helpful and safe to obtain.
3. We will assess the issue and explain the next steps, including any return, repair, replacement or refund arrangements.

Stop using equipment that appears unsafe. Do not disassemble electrical, battery or pressurised components to investigate a fault.

Returns, warranty and parts

Our return and exchange window is 30 days from delivery. Products carry a three-year warranty, in addition to applicable consumer guarantees. Spare parts and accessories depend on the particular model and availability.

Returns & exchanges · Warranty · Parts & maintenance